How to judge whether you want to send samples??
When I first started doing foreign trade, I met many customers. I was anxious to ask for a sample with EMS. I said that I can place an order immediately. I was very happy at the time. I sent a copy of the sample. But the sample was sent. Less. The cost has also been spent a lot. It can not be obtained at the end of an order.
To be honest, many competitors now try to imitate and set prices by asking for samples. So don't be afraid to say that customers are stingy. Is it necessary to give a sample to become a business? Make a careful decision before sending samples. Request to send samples. It is necessary to know the relevant information of the other party in detail. Explain the true body. Ask the other party to fax the information of the other company.. The company salesperson license. Pay special attention to the letter of the other company in the real room of the communication room. It only increases the burden on the business.
Conversely, if the customer is not willing to pay for the sample fee, don't expect him to enter your goods in the future. There is a book saying: Keeping your pocket is your wealth.
In the specific operation. I insist on my own standards: If I receive a request from a stranger to send a sample, I will not take care of him. Such a person. Not knowing how to do business. Is to lie to your sample. Information. I will only deal with those self-introduction details. The target product is clear.
After receiving the mail, don't rush to quote and send the product information. If you want to speed up, you can use it several times to communicate with the other party. Send the information to the customer who is willing to communicate. Send a few wonderful sample pictures to the customer first. Hang your appetite. Then introduce other products. Let the customer know. One of the total. Does not send samples.
The sample fee will be charged when the sample is sent before. The real customer will pay the fee. Even the initiative to propose the cost of the sample. If this is the case, the business is half done. I can say an outsider. A few examples I have encountered.
I met an Italian customer. I used a letter to talk very well. Later I added MSN. I slowly started to ask for a sample. I did not agree. One day. He said that he has a cabinet with Ningbo port shipping. I want to The sample was sent to a place in Ningbo. Then came with the cabinet. Because he wanted more sample fees. Say this can save the freight. I asked him what the sample cost. He said that I can give me a one in Zhejiang. The customer pays you first. Then give me the customer's phone number. But he doesn't know what it is.. The customer said. The fee I will give you. This is the integrity of doing business. I will not do this for you. A little sample cost. And even the future business does not do.. Said a lot of words. Later I thought. Forget it. Just send it over...
More than 20 days passed. Now I chatted with him on MSN and asked him if the sample was received. When did he pay the sample fee? He said that he did not receive the sample. What. I was dizzy at the desk for a long time. ...really. This is a real thing.. is a client on the Mediterranean side..
Therefore, when you want to send samples with the previous customer cooperation request, you must have a sample fee. (Also, depending on your personal situation)
After sending the sample, be sure to promptly ask the customer for a true opinion of the sample. The responsible customer will feedback the sample processing. I value the customer's evaluation of each detail of the sample in the feedback. Several times. After the company immediately changed the sample, the customer was very impressed with my work efficiency and service quality in this aspect. It also increased mutual trust.
Why do customers ignore you?
Waiting for the echo after the sample is sent out is painful. Some customers do not get samples before. The sample is urging every day. After receiving the sample. There will be a long time without paying attention to you. There are roughly four situations:
It is the trader who deals with us. Not a more end user. I have encountered this situation many times. Traders are required to provide samples to end customers. . Used to give them a try. Do not exhibit. . He ignored you. Because he is waiting for the customer's reply. In such cases. Because the two sides share common interests. . and so. You can have more hope. Also. May urge him more. Make a regular call. It will not cause disgust.
It may be that the customer received the sample and felt unsatisfied. if it is like this. I will tell the customer about the situation. Enter the product as soon as possible.
It may also be due to the first time dealing. Customers often take samples for inspection. For example, textiles. He will check the ingredients. If it is an electric appliance. It is required to carry out relevant certification. This often requires a certain process. If you encounter such a situation, you may wish to wait. It is also possible that the customer is satisfied with the samples sent. But not satisfied with the relevant trading conditions. This requires further communication between the two parties.
Of course you can't line up except some customers may just collect samples. He has actually found a better alternative or put your samples in their database. As the information is justified and there is no other meaning. Some may also find some excuses to deal with you. Don't have any hope when you encounter the situation in Song Dynasty.
Maintain a good attitude
If you really encounter a sample sent without an echo. It is important to maintain a good attitude.
I often read some posts on trade forums. There will be some places in the forum. What type of customer is not discussed by the liar. There is nothing below the customer after receiving the sample. The behavior of Song cannot be summarized by the word "cheat".
I think. The land is from the selected customers. It is not a big deal for them to cheat samples to their own use. Not all customers have smooth sales. Sufficient strength. Many customers are actually just entering this line. They are also looking for opportunities everywhere. Find the right production. The industry has come to develop itself. Because of his ability to judge. strength. And too many variables in the cruel market. They often try to fail mostly. sometimes. It depends on whether you are willing to accompany such a customer to gamble. Most of the similar customers I have encountered may not be able to end.
But there are a few exceptions. A guest who didn't know anything about my product at first. After half a year, you will re-contact and place an order. And such customers can often develop into stable customers.
Foreign trade can also be done without sending samples.
In fact. Phase food. Mechanical products are obviously not suitable for sampling. then. There are foreign trade companies that want to use the website to display products. Enable customers to intuitively understand the product. But in this way. Customer's performance on the product. texture. The feel of the hand and even the scent elements have certain problems.
But such a product. We can pass the test. Instead of sending samples. . This is a venture capital investment for the buyer. For foreign trade companies, it is also incumbent. Because buying a short-selling home is not only a product. There is also a supplier's commitment to product quality and service. Also. Use this method. It also requires consultation and communication between the two parties.
Be sure to be careful when sending samples~!~!
Many foreign trade companies are very careful about sending samples. Not very willing to take risks. . There is a difference in the need to handle the sample of new and existing customers: for old customers. Most of them send samples to them in a prepaid way. And for new customers. Almost all samples require payment.
In a foreign trade company. A more common practice is that the sample is free. However, the courier fee is required by the customer. This is because the courier charges sent to foreign countries are relatively high. There are also many cases depending on the number of samples to determine whether or not to charge. Nanchang customers who request proofing samples. Foreign trade companies do not charge sample fees.
In order to appease the customer. Foreign trade companies will explain to them why they use payment methods. Among them. The way to explain is to be skillful.
There is a foreign trade company. Explain to the customer each time the reason for payment. A very important sentence is attached later: "If you place an order in the future, all courier and other expenses will be deducted from the order." This sentence can often make customers feel good. At the same time, the appropriate sample fee is refunded.
In fact. Most foreign trade companies have a good way to test whether customers are willing to bear the courier costs in advance. By submitting samples to pay for these problems. The foreign trade company can learn from the customer's reaction how much his sincerity is.
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